Senior Call Center Technologist
Ability to engineer, monitor and troubleshoot telephony systems, including but not limited to SIP trunking, call routing, VM Ware, VoIP desktop and softphone end points. Understanding of enterprise network design and voice considerations within the IP network and addressing schema.
Demonstration of global business demand management.
Bachelor degree in Computer Science or related discipline and eight years of progressive experience in ACD design, or an equivalent combination of education and work experience